Policies
Type of Payments Accepted
We accept PayPal as well as all major credit cards including Visa, MasterCard, American Express and Discover. We also will take money orders when sent prior to order placement. Please be sure to contact us in advance if you would like to pay by money order.
Taxes
If you live in the state of Pennsylvania, you will be charged 6% sales tax (As required in the State of Pennsylvania) at the time of checkout. If you reside outside the state of Pennsylvania, you are responsible for sales tax to your respective state.
Privacy
Our overall goal is to develop a long-term relationship with our customers and as such, your personal information and individual privacy is of utmost importance to us. Upon making a purchase from Graciously Adorned, you will provide contact information such as your name, address, email and payment information. Please note that this information is kept private and secure. Additionally, it is never shared with others. We would, however, like to contact you regarding general shop information or promotions and special offers. If you prefer not to receive emails or mailers, please let us know.
Returns
We will provide as much product detail as we have available to us. If you have any questions about an item that is not outlined in the description, contact us prior to placing an order. If an item is received by the customer either damaged or defective, the customer must contact Graciously Adorned within 24 hours of receipt of the item so that the claim process may be initiated. If contact is not made within the 24-hour time frame, responsibility for the damaged item will become the customer's. Returns for any other reason than damage will be accepted as long as the customer contacts
Graciously Adorned no later than 24 hours of receipt of the product and details the reason for return. The customer agrees to pay shipping costs in the event of a non-damaged return.
Shipping
Graciously Adorned will ship products via USPS - Priority, UPS Ground or FedEx Ground. At the time of purchase, we will get shipping estimates from all three carriers by using the "Ship To" zip code, product weight and shipping container size. Unless you specify at time of checkout a particular shipping preference, we will go with the least expensive venue from the three options above. It is my experience that USPS - Priority is usually cheaper and it provides automatic tracking and $50 of insurance. The package arrives within 2-3 days from date of shipping.
As stated above, we pride ourselves on offering quality and unique products and the best customer service possible. We want to develop long-term relationships with our customers. This means we don't estimate shipping or charge ranges based on amount spent. We give you an exact price to get your item(s) to you in the safest and quickest manner possible. In some special situations, we may have to charge a nominal fee for packing supplies to safe-guard large or unusually-shaped items. This would be communicated to you during the transaction process.
Gift Wrapping
Gift wrapping is available for an additional fee. It includes the gift wrap for the appropriate occasion, generous ribbon or embellishments and a gift card. Please notify us if this is an option you would like to add to your order.
